Signature Required – Proving Patient Receipt
The Public Health Emergency for COVID-19 ended on May 11, 2023, and PBMs notified pharmacies that they would once again be requiring signatures for proof of patient receipt of medications. Since then, PAAS National® analysts have taken questions about what format signatures logs should take. The following tips should help your pharmacy stay compliant.
PAAS Tips:
Become an audit assistance member today to continue reading this article. As a member, you’ll have access to hundreds of articles and receive our monthly proactive newsletter!
- Point of sale electronic signature logs should contain:
- Prescription number
- Date filled or fill number
- Date of pick-up
- Signature of the patient or the representative who picked-up the medication for the patient
- Delivery logs should contain:
- Patient name
- Prescription number
- Date filled or fill number
- Date delivered – cannot be pre-printed
- Delivery address – pharmacy, patient, or facility
- Signature of the patient or the representative who accepted the delivery
- Check your delivery logs for a blank date field (i.e., not pre-populated) and consult with your software vendor to add a signature date field (or electronic date stamp), if needed
- Consider using the PAAS National® Trifold Mailer if unable to get a patient signature upon delivery
- Pharmacies using manual signature logs should consider downloading and printing the PAAS National® Signature Log Book from the “Forms” tab on the PAAS Member Portal
- Pharmacies mailing prescriptions have additional requirements to prove receipt
- See our January 2023 article, The Ballad of Snowbirds and Audits for mailing tips
- Be aware of PBM return to stock policies by using the PAAS National® Return to Stock chart
Analyst at PAAS National®
I grew up in a family of nurses and other medical professionals but was never interested in the clinic setting. I was drawn to pharmacy because I like to help people and could easily use the knowledge I grew up with to do so. It was a great fit.
I have a Bachelor of Arts in Communications from the University of Wisconsin – Madison. Prior to joining PAAS in 2017, I worked for Walgreens for 19 years.
As an Analyst at PAAS, I really enjoy being able to help independent pharmacies succeed. I have always been a fan of the underdog and am excited to be able to give you the tools you need to take on the giants of the PBM industry.
I have a Bachelor of Arts in Communications from the University of Wisconsin – Madison. Prior to joining PAAS in 2017, I worked for Walgreens for 19 years.
As an Analyst at PAAS, I really enjoy being able to help independent pharmacies succeed. I have always been a fan of the underdog and am excited to be able to give you the tools you need to take on the giants of the PBM industry.
Latest posts by Jenevra Azzopardi, CPhT (see all)
- Representative NDC on Electronic Prescriptions Do Not Infer Specificity - November 24, 2024
- Insulin Pens: Understanding Dosing Increments and Audit Risks - October 9, 2024
- What to Do (and Not Do) When Your Days’ Supply is Rejected - October 7, 2024
